Combined Clinical Policies Page
Duty of Candour Statement – Blue Bird Aesthetics Ltd
At Blue Bird Aesthetics, we maintain a strict Infection Prevention & Control (IPC) framework to ensure a safe clinical environment for all patients.
Our standards include:
- Evidence‑based IPC protocols aligned with UKHSA and NICE guidance
- Aseptic Non‑Touch Technique (ANTT) for all injectable procedures
- Single‑use sterile needles and consumables
- Rigorous hand hygiene before and after every patient contact
- Daily, weekly, and monthly environmental cleaning schedules
- Safe waste segregation and licensed clinical waste disposal
- Regular audit, training, and review of IPC practices
These measures ensure that every treatment is delivered in a clean, controlled, and medically safe environment.
Click here to see our full Terms & Conditions
Chaperone Policy – Blue Bird Aesthetics Ltd
Last updated: March 2026
Blue Bird Aesthetics welcomes and supports the use of chaperones during any consultation or treatment. Patients may request a chaperone at any time, and we will accommodate this wherever possible to ensure comfort, dignity, and safety.
A chaperone may be:
- A member of clinic staff (if available), or
- A friend or family member chosen by the patient
If a chaperone is required but not immediately available, we may offer to reschedule the appointment to ensure appropriate support.
Our approach reflects good medical practice and aims to create a calm, respectful environment where every patient feels safe, heard, and supported.
For full details on deposits, liability, data protection and treatment suitability, please refer to our Terms & Conditions.
Infection Prevention & Control Statement – Blue Bird Aesthetics Ltd
Last updated: March 2026
At Blue Bird Aesthetics, we maintain a strict Infection Prevention & Control (IPC) framework to ensure a safe clinical environment for all patients.
Our standards include:
- Evidence‑based IPC protocols aligned with UKHSA and NICE guidance
- Aseptic Non‑Touch Technique (ANTT) for all injectable procedures
- Single‑use sterile needles and consumables
- Rigorous hand hygiene before and after every patient contact
- Daily, weekly, and monthly environmental cleaning schedules
- Safe waste segregation and licensed clinical waste disposal
- Regular audit, training, and review of IPC practices
These measures ensure that every treatment is delivered in a clean, controlled, and medically safe environment.
For full details on deposits, liability, data protection and treatment suitability, please refer to our Terms & Conditions.
Under-18s Consent & Safeguarding Policy – Blue Bird Aesthetics Ltd
Last updated: March 2026
Blue Bird Aesthetics Ltd is committed to safeguarding the welfare and wellbeing of children and young people.
As a medical aesthetics clinic, we do not routinely provide cosmetic treatments to individuals under the age of 18. In limited circumstances, treatment may be considered where it is clinically appropriate and in the best interests of the young person.
General Position
• Patients must ordinarily be aged 18 years or over for aesthetic treatments.
• Exceptions may be made for certain medical or therapeutic indications (for example treatment of skin lesions or scarring), subject to full clinical assessment.
• Purely cosmetic treatments for individuals under 18 will not be provided.
• All decisions regarding treatment of a person under 18 are made on an individual basis, with patient welfare as the primary consideration.
Consent
Where treatment of a person under 18 is considered appropriate:
• A parent or legal guardian must be present at consultation and treatment.
• Written parental or guardian consent is required.
• The young person’s understanding, wishes, and capacity to participate in decision-making will be carefully assessed.
• Where appropriate, consideration will also be given to the young person’s maturity and understanding in line with principles of Gillick competence.
• Treatment will only proceed if it is judged to be in the young person’s best interests and clinically indicated.
Blue Bird Aesthetics Ltd reserves the right to decline treatment where there is uncertainty regarding consent, capacity, or welfare.
Safeguarding Commitment
The safety and wellbeing of children and young people is paramount.
If concerns arise regarding:
• Coercion or external pressure
• Emotional vulnerability
• Body image concerns
• Inconsistent consent
• Any matter affecting welfare or safety
treatment will not proceed. Where appropriate, further advice may be sought or treatment may be declined entirely.
Right to Refuse Treatment
Blue Bird Aesthetics Ltd maintains full clinical discretion regarding whether treatment is appropriate.
Treatment may be declined if:
• It is not clinically indicated
• It is not considered in the young person’s best interests
• Safeguarding concerns exist
• Consent requirements are not fully satisfied
Our priority is always patient safety and ethical medical practice.
For full details on deposits, liability, data protection and treatment suitability, please refer to our Terms & Conditions.
Equality, Diversity & Inclusion Statement – Blue Bird Aesthetics Ltd
Last updated: March 2026
Blue Bird Aesthetics Ltd is committed to providing safe, respectful, and inclusive care to all patients. We comply with the Equality Act 2010 and uphold its principles across all aspects of care.
We believe that healthcare should be delivered without discrimination and with dignity for every individual.
We do not discriminate on the basis of:
• Age
• Disability
• Gender identity
• Marital or civil partnership status
• Pregnancy or maternity
• Race or ethnicity
• Religion or belief
• Sex
• Sexual orientation
All patients are treated with fairness, professionalism, and clinical integrity.
We operate a zero-tolerance policy for discriminatory, abusive, or threatening behaviour towards staff or other patients.
We aim to create an environment — both online and in person — where patients feel comfortable, heard, and respected. Reasonable adjustments will be made where clinically safe and feasible to support accessibility and individual needs.
For full details on deposits, liability, data protection and treatment suitability, please refer to our Terms & Conditions.
Accessibility Statement – Blue Bird Aesthetics Ltd
Blue Bird Aesthetics Ltd is committed to providing a website experience that is inclusive, easy to use, and accessible to as many people as possible. We want every visitor to feel confident navigating our content, regardless of device, ability, or assistive technology.
Our accessibility standards
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines outline best-practice recommendations for creating websites that are clear, navigable, and usable for everyone. Our website is designed to be compatible with commonly used assistive technologies and modern web browsers.
To support this, we focus on:
• Clear structure, headings, and readable text
• Logical navigation and consistent page layouts
• Alt text for meaningful images
• Sufficient colour contrast
• Keyboard-friendly navigation
• Mobile-friendly design
• Avoiding flashing or disruptive content
Ongoing improvements
Accessibility is an ongoing commitment. While we strive to maintain high standards, some areas may not yet be fully optimised. We regularly review the site and update content, design, and functionality to improve accessibility over time.
If you encounter any barriers while using our website, we welcome your feedback so we can continue to improve.
Reporting an accessibility issue
If you experience difficulty accessing any part of this website, or require information in an alternative format (such as large print), please contact us:
Email: drhalliday@bluebirdaesthetics.co.uk
Address: Blue Bird Aesthetics Ltd, 4 Warwick Lane, Warwick Street, Worthing, West Sussex BN11 3DP
We aim to respond within a reasonable timeframe and will work to resolve any issues promptly.
Commitment to safe, inclusive access
As a medical aesthetics clinic, we are committed to creating a safe, respectful, and inclusive experience for every patient — both online and in person. Ensuring our website is accessible is part of that commitment.
Link to full terms
For full details on deposits, liability, data protection and treatment suitability, please refer to our Terms & Conditions.
Refund & Treatment Outcome Policy – Blue Bird Aesthetics Ltd Aesthetics Ltd
Last updated: March 2026
At Blue Bird Aesthetics Ltd, patient safety and clinical integrity are our priority.
Treatment Fees
Fees charged cover professional clinical consultation and assessment, practitioner time and expertise, prescription and administration of medical products, consumables, and clinic overheads. These fees apply regardless of individual treatment outcomes.
Once a treatment has been administered, fees are non-refundable. This reflects the professional services provided and the use of prescription medical products.
Change of Mind
If you decide not to proceed with treatment following consultation, consultation fees (where applicable) are non-refundable.
Treatment Outcomes
Aesthetic treatments involve biological variability. Individual response varies and outcomes cannot be guaranteed. Treatment plans may require more than one session to achieve or maintain results.
Where clinically appropriate, review appointments may be offered. Any additional treatment required will be discussed and charged accordingly unless otherwise agreed.
Known risks and potential side effects are discussed during consultation as part of informed consent. Experiencing recognised side effects does not in itself constitute grounds for a refund.
Prepaid Courses or Packages
If prepaid treatments are offered, terms will be clearly outlined at the time of purchase. Unused treatments may be subject to expiry dates and are non-transferable unless otherwise stated.
This policy does not affect your statutory rights.
For full details on deposits, liability, data protection and treatment suitability, please refer to our Terms & Conditions.
Blue Bird Aesthetics
Doctor‑led medical aesthetics clinic in Worthing, West Sussex. Focused on natural results, patient safety and clinical excellence.
Company Registration 15279304
Registered Address: 4 Warwick Lane, Worthing BN11 3DP
ICO: ZB922138
Safe, doctor-delivered treatments tailored to you