Clinic Policies

A clear overview of the standards that guide your care.

Exterior of Blue Bird Aesthetics clinic in Worthing, showing clear signage and the entrance to the practice.

Blue Bird Aesthetics is a doctor‑led clinic committed to safe, transparent and patient‑centred care.

This page brings together all governance and policy documents so you can easily access the information that supports your treatment journey.

Choose a policy below to read the full document.

Core Policies

Terms & Conditions

How appointments, payments and treatment agreements are managed.

Privacy Policy

How your personal data is collected, stored and protected.

Cookie Policy

Information about cookies used on this website and how they function.

Cancellation Policy

Clear guidance on cancellations, rescheduling and late arrivals.

Complaints Policy

How concerns are reviewed and resolved in a fair, transparent way.

Refund & Treatment Outcome Policy

How treatment outcomes are managed and what to expect if results vary.

Safety & Clinical Governance

Duty of Candour Statement

Our commitment to openness, honesty and transparency.

Chaperone Policy

Support available during consultations and treatments.

Infection Prevention & Control Statement

How we maintain a safe, hygienic clinical environment.

Under‑18s Consent & Safeguarding Policy

How we protect young people and ensure safe, appropriate care.

Ethics & Accessibility

Equality, Diversity & Inclusion

Our commitment to fair, respectful and inclusive care.

Accessibility Statement

How we ensure our clinic and website are accessible to all patients.

Why These Policies Matter

These documents outline how your information is handled, how appointments are managed, and the standards you can expect from a regulated, doctor‑led clinic. They exist to protect you, support informed decision‑making and ensure every patient receives safe, consistent care.